I'll deal with your second question first.
The Air Travel Complaints Commissioner was created to handle complaints for which no remedy whatsoever exists in the legislation. It was to be done on an informal basis through facilitation or mediation, and all the work was to be done by CTA employees under the guidance of the commissioner and so on. If, at the end of the process, an intervention by the commissioner was required, that was done. When we receive complaints there can be multiple subjects in them. If part of a complaint cannot be resolved informally by the air travel complaint people, it is referred to the agency, the agency handles the complaint on a formal basis through its regular processes, and we render a decision based on the evidence provided and submitted by both parties.
Two years ago, the Air Travel Complaints Commissioner position was not abolished, but when the incumbent's mandate finished, she was not replaced. At the same time, following the expenditure review, the government instructed the agency to carry on with the air complaints program while reducing the funding for the Air Travel Complaints Commissioner and also the funding for the program.
Since then we have been carrying on the same responsibility on the air complaints side. In 2005 we dealt with over 1,300 complaints.
The disappearance of the Air Travel Complaints Commissioner role hasn't created a significant problem. We simply lost the senior person at the agency. We continue to handle complaints. We continue to deal with that. We continue to resolve complaints, and we continue to handle complaints that deal with tariffs and other issues under existing CTA jurisdiction.