When Mr. Hood was the Air Travel Complaints Commissioner, he held an annual press conference when he submitted his report. In passing, I was there with him because I had a special mandate. At that time, I worked with him as vice-chair. The report was simply published, and things went from there. What has changed in the legislation is that there will no longer be a commissioner or a press conference. But the report will be part of the Agency's annual report, the same recommendations will be made, and we will be able to deal with the same problems in the same ways.
On October 3rd, 2006. See this statement in context.