The members are involved in all cases at some stage since every case has to be signed off by an Agency member.
The employees are there to handle the cases. They do the research and the analysis, and they recommend approaches and various alternatives to the members.
There are a wide range of cases. Some are routine matters, such as the issuing of a licence, for example. Over the past year, we issued 1,800 air service licences. Those kinds of cases are all handled by specialized staff. When all the research has been done and the applicant meets all the requirements for a licence, the members issue the licence.
On the other hand, when there is a problem, when a company does not meet all the requirements, the members have to decide what to do and what additional information is needed. The staff work very hard to prepare cases, so that members can concentrate on the major issues and not on the details.