It's service performance. Right, sorry.
I want to go back to the compensation fund, because everybody has a neighbour or friend who has lost money at some point somewhere along the line, or knows of someone who has, on an airline. You put in writing here that the airline industry has promised to take voluntary measures, for example a compensation fund for travellers for better price disclosure in advertising, but has failed to carry through with these promises. When did the airline industry promise to take these voluntary measures, particularly on the compensation fund, and are there other industrial sectors in Canada now in which we have such a compensation fund structure?