At the risk of sounding flippant, the answer to your question is yes, to all of the above. We have a formal structure, which is a committee structure, so we have different committees of our association focused on different topics in the industry and we meet on a fairly regular basis depending on the intensity of the issues. Then in addition they've all got my number, and when a particular member has a particular issue they have a concern with, they let us know about it. We source the views of our other members and we proceed accordingly.
So we both have formal and informal channels.