Certainly I can't comment on the other commissioners, but in terms of this commissioner, absolutely, because the shift simply says that the function is going to be subsumed within the CTA. Nothing prevents the CTA chairman or new president, when they come in, from deciding that this is going to be an element that they are going to pay special attention to.
Moreover, to your point about public embarrassment, I'd encourage you as well to look at it from the other perspective, which is that when you create a specialized, independent, offset office, oftentimes they get disproportionate attention paid to them, which may or may not be warranted. We had instances in the past, not most recently, where raw numbers were thrown out about there having been x number of diverted bags last year. Politicians know this better than anybody, how a big screaming headline can often be misleading, because in fact, when you get down to that number, you realize that what they were talking about is less than one percent of all bags carried.
Does that mean that any misdirected bag is acceptable? No; we always work to improve. But I think when you look at things contextually, this industry has nothing to be ashamed of and everything to be very proud about in terms of how it has improved its customer service, in the last five to ten years especially.