My point is that yes, there are a number of main destinations, Vancouver being one of them, where there's a very competitive marketplace, but this country is vast, and many smaller cities in this country are only served by one national carrier. Given that, would it not be a good idea to have an air travel complaints commissioner who can work in those areas where people don't have options? If the airline is not meeting their need, it's not as if they can go somewhere else or they can travel by road six hours to get to another city that's served by another airline.
