I agree with the comments made by the witnesses from Quebec. In this community, we have three railways with marshalling yards. Without naming names, there is a wide variation in how the railway companies respond to complaints. One of the larger companies has a PR person who is quite responsive. With others, we're dealing with operations personnel who have other priorities in mind. Historically, the collaborative process has not been workable. We believe there needs to be a common standard, and that the guidelines proposed in the legislation should be firm and in the form of regulation.
On October 19th, 2006. See this statement in context.