Freight clients are always at the agency trying to correct matters. That forces everyone to be reasonable at the outset. To some degree, demands are reasonable, so no one is interested in repeatedly going to the agency because it's a very laborious process that demands a lot of time. No one has any interest in appearing before the agency.
However, we think there may be exceptional cases where principles will have to be debated. At that point, we'll go ahead, but that won't be the rule. Things will settle down; there will be a healthier climate. Once people know that a certain type of relationship has been established, they respect each other more. However, when you know that it's an open playing field, there's no respect, they don't trust the other party. That can become mutual.