I think the mediation process is a very fair and balanced process and allows both sides an equal ability to put their points of view forward.
Let me clarify the difference between the mediation process and our formal process, because there seem to be a couple of questions on this.
The mediation process is a process that has been offered by the agency on a trial basis up to now but will be in the legislation. That is a process that is, in a sense, voluntary on the part of the parties. It's flexible: it could be confidential, or it could be open. And it's a separate process from the regular process, in which you file an official case. It can be part of that, it can be set aside as part of it while the case is held in abeyance, or it can be part of a case in itself.
But the formal process that the agency has when you file an official complaint is structured in the law. There are 120 days to reach a decision. There are rules of procedure for how the case is handled, depending whether it's a file hearing or an oral hearing. Decision is made normally in writing. It's appealable—if we erred in law, to the Federal Court, or to the Governor in Council for any other purpose.
So there are two different processes: one, if you like, informal, but very effective, we like to think—that is mediation—and the other, which is the formal process.