Guidelines are an overall framework to handle the situation. We react to issues upon complaint. The problem would be presented to us, so by application we would know what the problem is. The guidelines are designed to be general and cover virtually all possibilities that could come before us. They structure the process of what's going to be covered, the responsibilities of the initial parties to resolve it themselves, and how to approach the agency to go through an official case. In the case of a formal approach, we will also offer our mediation services. Our mediation has a reasonably good track record.
On November 2nd, 2006. See this statement in context.