When there is a complaint filed--it doesn't matter which part of the act it is--there's usually the section of the act that deals with the adequacy of the service. In fact, the way it was being proposed, it talked about an adequate system. So it's the adequacy of the system, not the service.
There are provisions, for example, in the rail section, part 3, section 116, which deals with service levels, and in there you will find definitions that use the words to talk about the service specifically. This is not a provision in and of itself; it's a guiding statement. It's a statement that sets out the objectives for the transportation system as a whole, and that's what these are talking to. But if there's an actual complaint or whatever, they are dealt with in the specific sections of the act.