Mr. Chair, with respect, when I went through this originally I thought it was a reasonable request, until I actually heard from the department regarding the process itself and how they deal with complaints. I think it might benefit the committee to hear from the department in relation to this particular section and dealing with level one and level two complaints, how the process actually goes and how we can streamline that process here.
On November 28th, 2006. See this statement in context.