Actually, those are two points that I was going to make as well, Mr. Chair.
I'm wondering what the department's response would be if proposed subsection (3) were amended to indeed force the agency to review it. If the word “shall” were put into subsection (3)--so if the complainant asked for the complaint to be dealt with under this provision the department “shall”, or would be forced to do so--would that be better? Because then it would be a tier two complaint, and indeed the 70% wouldn't fall under that gambit, so for anybody who is not satisfied, the department would be forced to deal with it under that.
Would that be satisfactory? I'm wondering if that would meet the compromise of Monsieur Laframboise.