I think it's a good idea to also look at the proposed section 85.1(3) which reads as follows:
If the complaint is not resolved under this section to the complainant's satisfaction, the complainant may request the Agency to deal with the complaint in accordance with the provisions of this Part [...]
Therefore, this provision provides the complainant with some recourse if he feels that his complaint warrants more serious consideration from the agency. It strikes a balance with the first provision. It's not much, but it allows for the complaint to be addressed.