When I testified earlier before the committee, Mr. Julian brought up the issue of complainants' level of satisfaction with the procedure followed by the agency. It's important to know that complainants are almost 100 per cent satisfied with our procedure. Ninety-seven per cent of complainants claimed to be satisfied with the process and with the outcome in the case of level one complaints. We take that to mean that the agency exercises its discretion in an appropriate manner and that the current legislative provisions adequately ensure that the process is effective and fair.
On November 28th, 2006. See this statement in context.