And each one is dealt with. So to Monsieur Laframbroise's concern about a Canadian resident or citizen who is complaining, getting some kind of response, is it an unfounded concern, a level one response? What kind of response do I get if I send an e-mail that says, “Air Canada lost my baggage again”, or “I couldn't get through to or understand the agent in Mumbai who's tracking the luggage for me”? What kind of response do I get back?
On November 28th, 2006. See this statement in context.