I'd like to propose a subamendment, because I can well understand Mr. Laframboise's concern. I propose that we add the word “may” after “and”, so that the provision would read like this:
85.1(1) The Agency, or a person authorized to act on the Agency's behalf, shall review and may attempt to resolve the complaint [...]
Thus, the review process would be mandatory, but not the actual resolution of the complaint. Admittedly, section 85.1(3) provides for possible follow-up action.
I completely agree with Mr. Laframboise that provision must be made to ensure that all complaints are required to be reviewed and dealt with. That's very important and the Bloc's amendment attempts to do just that. In the bill, the word “shall” qualifies both “review” and “attempt”. Perhaps the word could be made to qualify only the second verb, namely “attempt”. The provision would then read “may attempt to resolve the complaint”.