The answer is that it's difficult to explain how the assessment process works. Frankly, when we go in and do an assessment, we are talking to individuals on the shop floor. We are talking to pilots in the cockpits. We are talking to flight attendants in the back. We will be asking them questions like, “How is this system working? What have you reported? What haven't you reported? Why? If you reported something, we'll follow the life cycle of that report to see if it has complied with the SMS. If you haven't reported it, that's a data point as well, but why didn't you? What's wrong? What are you afraid of?”
That's a basic premise in our assessment tool, in terms of how the reporting system or the front end of the SMS is working. There are several ways that I think that information will come to light.
Let's not forget that what we're dealing with here are the smaller issues. Once there's a major incident, this system is put aside. For example, once you get the coroner involved or the RCMP involved, or where you've hurt somebody when there's an accident, you have the safety board involved. But at that point, the SMS has failed, the whole system has failed, just as it has today.
All we're talking about here is the front-end stuff, to try to get at it before it turns into a Transportation Safety Board accident investigation or, worse still, something requiring the involvement of the coroner. That's where we see the meat.