Thank you, Mr. Chairman.
It's true to say that the AIAC member companies have introduced what could be called continuous improvement programs for improving quality and service within their organizations. SMS simply reinforces that. The culture change goes from blaming people for making mistakes, to actually seeking out reports of errors or omissions so that they can be fixed. It's celebrating errors so that we can say we've brought them out into the open, we can thank the employees for that, and we can then going ahead and fix the errors.
From the AIAC side, many of the companies were engaged in continuous improvement programs, which SMS reinforces. I'd like you to feel confident—as my colleague, Mr. Boag said—that we are a mature industry and are looking forward to implementing SMS, so that we do not wait until things go wrong, but find the precursors that are indicating things might not be as good as they could be.