Further to what Don said, yes, the stress level has increased dramatically in the last 10 years. I mentioned briefly post-traumatic stress disorder. We deal with so many close calls on the railway that sometimes it just takes a minor incident; it's like the straw that breaks the camel's back, and then, you know, a person is very stressed out.
I deal with conductors on the former E & N as a union rep, and I can tell you...there was one fellow who was working on a passenger train. One day he had somebody jump off the train at 40 miles an hour. They stopped the train, went back, and got this guy. A month later they ran over somebody and decapitated him. A month after that he had a minor incident and he was quite stressed out. He had a note from his doctor. He went to Mexico on a family vacation for a month, and when he got back he was fired because he didn't have the proper leave of absence.
We took that to arbitration and we lost. I couldn't believe it. This was a long-time employee, a conductor on the passenger train on the former Esquimalt-Nanaimo corridor on Vancouver Island.
There are numerous examples of guys who have had a number of close calls, and then they have one simple one, and the company gives them a hard time to book off, to take a day off. Eventually they just quit because the frustration level is so high. They can get no compensation from WCB. They get the runaround.
It's frustrating. The stress level is enormous, and it doesn't seem to be dissipating.