The process itself requires that the officers spend their time interacting with employees and ensuring that we have rules of compliance in the field. Prior to the system and the process being implemented, officers were free to stay in offices. Officers felt the job they had to do was in an office behind a computer, instead of on the ground with the employees where the work is actually occurring.
Philosophically, there is a huge difference. The measures that we hold our employees--our operating officers, our front-line supervisors--accountable to ensures that they engage in those activities. So yes, the process is much more comprehensive and much more extensive than it was five years ago.