Again, I think we all need to respond.
You're very correct that we have had a number of high-profile incidents, and we are not happy about these. They are very disconcerting to us.
One way we will rebuild the confidence is to continue to invest in our infrastructure and our people, and continue to demand that we, as an organization, get to a better place. We feel good that 2006 was a good start on a journey.
Regarding Montmagny, while I'm not from eastern Canada, I was aware of those incidents, though I'm in the west, because any incident in the system at CN is reviewed and discussed. And when Montmagny came up a second time, we stood back and said, is there something systemic here? I think the particular issues in Montmagny—which I think Mr. Vena should probably respond to because it's his territory—were different issues. That doesn't mean they weren't high-profile ones, and we're not happy about that.
But again, I think what we need to do is focus on the future and focus on what we are doing today. The results we have had in the last 12 months show us we are on the right track to improving that trend. And we need to continue that, because we need to gain the confidence of the communities and the media and our constituents out there, because this is critically important to us.
Jim, do you want to respond?