Well, when you have sunk all your money into purchasing and insuring and repairing an airplane in preparation for launch.... We were applying for certification for our company, and of course we were trying to follow procedures and the letter of the law in order to meet the standard to get our certificate. At that early stage—and there are many other examples—we had issues with various inspectors and the department that we were dealing with for our own certification, and there was no place to take those concerns. Basically, the answer to our dilemma was “You must do X in order to achieve Y”, which was getting our certificate.
Subsequent examples involved other operators whom we did work for. When Transport wanted policy incorporated in their manual with no basis in law and we asked for mediation or for an independent opinion on the law, we were told in one instance—actually, the operator was told directly—that if they continued with the type of manual we were doing, they would get a very serious audit or a very in-depth audit.