We had some issues in public. We had meetings in private, meetings in small groups with local occupational committees, and there was a theme throughout that said we need to have a system for reporting without blame to get at this. That came from employees in both companies and it came from unions. They feel they have to be able to talk about things that happen without facing repercussions, punishment, or blame.
On March 13th, 2008. See this statement in context.