In terms of resistance to change, for the most part I think it was on both sides. It was us as well as the railway, because I think we had a lot to learn about SMS. As far as the unions are concerned, I think they were very supportive of SMS; however, the complaint that we've heard constantly was that they felt they were not involved enough in SMS. You have people within the railway, as well as within Transport Canada, who feel it's way too paper intensive. It may be they are more of the culture that believes inspection will do it all for us. They've been doing that for 20 to 25 years. So I think it's on both sides. As we're getting new staff on board, we're changing the culture slowly at the railway as well as the regulator.
On April 1st, 2008. See this statement in context.