We do all sorts of mediations, most of them through the agency mediation service, which has proven to be excellent. I think our success rate is somewhere about 98% on those mediations, and both parties walk away satisfied.
Those can be done extremely cheaply, so there have been some small issues that we have done by conference call, and the whole mediation may last two to three hours and result in a resolution.
On bigger issues that demand more time, typically we go to the other party. The agency has certainly been more than willing to locate themselves where the complaining party is.