Thank you.
I want to come back to clause 3.
Mr. Shannon, in an earlier answer, you told me that things were going well and when Transport Canada says that there many complaints, that was close to wrong.
Mr. Patenaude, your answer to one of my colleagues was that disputes with shippers were being settled and that everything was going well. If we have this bill before us, it is surely because something is not working.
You have difficulty with clause 3 because it is vague, but surely something is not right because we are expecting complaints about freight rates. You seem to agree with that. We are adding "and associated terms and conditions". You charge for things other than transportation and that causes problems. Do not come here and tell us that everything is going wonderfully in the best of all worlds. If that were the case, we would not have the bill before us.
I am really trying to help you. You tell us that clause 3 does not meet your needs because it is too vague. But it is vague because you are sending bills for charges that have nothing to do with transportation. You are adding incidental services or other terms and conditions. Of course these things bother the shippers. I would like you to tell us what kind of situations bothering the shippers you can fix.
There has to be something else. I really want to help you and get the bill clarified, but if someone has gone to the trouble of adding the words "and associated terms and conditions" to freight costs, it must be because there are things happening in real life that you are not telling us about.
Could you enlighten us about that?