We wouldn't be here if we didn't think there were some problems relative to delays in responding to our client needs with respect to files. So I would say yes, our processes and procedures cause concern not only for us, but, as you've heard from the witnesses, concern for our clients. But I would extend that, in that our processes and procedures, for the most part, because of the age and style of our act, are prescribed within the act, and that is where the concern rests from a Transport Canada standpoint.
We're looking for flexibility, and that's what these amendments are trying to put forward.