We have had two problems in recent years. First of all, incidental tariffs have increased randomly. The act as such provides no options for shippers who want to challenge these tariffs, because one shipper cannot bear the costs resulting from final offer arbitration. That would not be worthwhile, from a financial point of view.
In addition, as Wade said, sometimes the tariffs themselves are not the problem, but the way that they are applied. For example, the issue of demurrage has posed a problem in terms of service in recent years.
I will continue in English.
The shipper will order a certain number of cars that the shipper will be prepared to unload at a certain time and will have crew there and shift on. They won't receive the cars that they ordered. They'll receive the cars on a different day, perhaps all bunched up, perhaps what they ordered, perhaps more. And there are charges associated with the cars, once they arrive, if you don't unload them in a certain amount of time.
It is the combination of the tariffs and the way that they are applied. On these issues, shippers have had no recourse under the existing legislation.