In this case, the passenger knew that it wasn't a weather situation, that it was a mechanical issue, and the airline coded it a certain way. It was an American carrier. The passenger took them to small claims court and he won. As a matter of fact, the judge dressed down the airline for hiding the true rules there.
You see, this is what airlines often do when they have two flights that are a couple of hours apart and only a few people on one flight: they'll cancel the first one and make you wait for an extra two hours so that they can fill up the second flight.
This is the kind of thing we're trying to catch here. We're not trying to make airplanes fly in bad weather or anything like that. We're trying to deal with operational issues where airlines take advantage of people every day. We want to make certain that this doesn't happen any more.
Let's take overbooking as a good example. I think most people would understand that issue very clearly. Let's say you buy a ticket to go to a hockey game, or a ticket to a rock concert, and when you show up you're told, “Sorry, but we sold your seat”. Can you imagine that happening? Well, that's what actually happens every day in the airline business. WestJet doesn't do that, but Air Canada does. It means that for the ticket they sold at a lower price a couple of months ago, they've now found somebody who will pay five times the price for it. They're happy to give you your $200 back because they just got a guy who's paying them $1,000.
We say that when you do things like that, you should be paying the customer compensation. Let me tell you that--