Thank you for the question.
In fact, we feel that the complexity of the air transportation system has not been taken into consideration. Airlines are being accused when, although on occasion there are operational problems, they are often problems related to ground equipment, de-icing facilities, airports, gates, etc. There are many parties involved. Sometimes, a flight plan might not have been received by NAV CANADA, or might be misplaced. There can be many reasons for delays. Putting everything in the same basket and on the back of the airlines is unfair and unjustified in our opinion.