I'm saying it's a possible format, but I don't necessarily agree that those kinds of customer complaint issues will turn out to be simple. Usually it's not a simple set of circumstances that have arrived at someone's being unhappy.
November 18th, 2009 / 4:55 p.m.
Director, Board of Directors, Air Transport Association of Canada
I'm saying it's a possible format, but I don't necessarily agree that those kinds of customer complaint issues will turn out to be simple. Usually it's not a simple set of circumstances that have arrived at someone's being unhappy.
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