If you were to ask me whether or not I believe SMS is a good process, I'd have to say yes and no. If you take out the human element, it's probably a good process. If you introduce a human element, we're all going to take shortcuts. We all have vested interests.
If I'm a manager under pressure and I'm looking to perform and look good, I'm going to take what I think is a reasonable shortcut in order to get the airplane out on time, not understanding what someone's going through as a mechanic in doing his job and what someone else is going through as the other person who's supporting him. At the end of the day, there is a conflict of interest, yes, and that's why I believe SMS is flawed. You have to put strict measures in place and have a proper whistle-blower protection system in place, which is run by an independent company, not by Transport Canada, not by the airline, and not by CBAA. It has to be neutral and it has to instill confidence in me so that when I report something, I know it's going to be looked at seriously and I know I'm protected.