Thank you very much for your presentation, and thank you to the three of you for coming to share some of your views with us.
Forgive me, but as a member who represents one of the biggest airports in North America, when I read that flight delays are down, I thought it was nice for three serious men to come in and introduce an element of humour. It's not my experience at Pearson, but at any rate I'm taking your word for it. I didn't see you smile or chuckle. It was just a humorous intervention, but it does raise an issue for us.
What you've also said in that same phrase is that your service charges have evolved at a rate far less than the rate of inflation. Typically that happens when you introduce efficiencies by reducing personnel, improving technology, or just providing less service. Which of those three is the underlying one for such a low rate of increase?