However, this security measure required a lot of time per passenger. In some cases, this led to long lineups which went out the door. Agreed, there was not enough space or staff, and this situation lasted until we were able to work with airport authorities, airline representatives and the regulatory agency to find a solution that worked well. Today, I can tell you that the new measures put in place for flights going to the U.S. are working very well, and that the lineups are not excessive. I believe that Canadians are receiving the level of service they are entitled to.
On April 20th, 2010. See this statement in context.