Insofar as feedback is concerned there is always a dialogue between Transport Canada and the carriers. However, it is sometimes difficult to provide feedback to Transport Canada without having it be automatically returned in the form of a reply or an explanation.We sincerely hope that under the direction of Mr. Eley, the culture of SMS, that is to say to pay close attention to what is happening on the frontlines, will provoke change and put them on the right track. However there are improvements to be made in this regard.
On April 29th, 2010. See this statement in context.