I have just a couple of things to say on the comments. The reason that the lines were the longest in Canada is that Toronto and Montreal are two of the largest access points into the United States. In fact, on any day, Toronto is between the fifth- and seventh-largest access point into the United States. So if you're going to have backups, you're going to have backups in Toronto.
But I think the point we're making is that we're about to engage in a national security review, and if all we're going to do is strengthen pre-board screening and thicken that effort, then to try to address the other issues--Mr. Volpe, you're absolutely right--the question is, how are you doing it and how deep are you doing it? Are you doing it where you have a system that respects civil liberties and that is going from the curb right to the aircraft seat?
Because if all you're doing is just strengthening one single line, you're never going to address the problems of customer service and, therefore, from time to time, issues are going to come up that will back everybody up and discourage people from flying. But you're also not taking advantage of even just the geography of an airport, which is going to allow you several different interdictions at different times.
The problem right now--and we've learned this in other jurisdictions--is that there is no one coordinating effort that is going to be overseeing how that happens from the curb to the aircraft seat, because everybody gets passed from hand to hand. The physical manifestation of that was four separate and incredibly long lineups on December 26.
But think about that physical manifestation as the fact that the responsibility gets handed over each time. We're not saying that CATSA is right, CATSA is wrong; what we're saying is that you had better look at what it is you want to put in place and then come up with an agency that is going to be handling that, as opposed to the reverse.