Thank you, Mr. Chair.
As the chair, you took a point of privilege and asked a question that I was going to ask.
I want to go back to talking about the complaints process that's available to Canadians. You said that the average number of complaints that you receive in a year is 1,200. So we're talking about three per day. I have a number of questions here, and I'll just lump them all together.
Do you do any determination on those complaints--i.e., whether they are perchance frivolous? And how do you define a frivolous complaint?
Do you track them by gender? Is there ever any discussion about footwear that may be used when these happen? I do a lot of driving and I wear high heels when I drive. Is that something that comes into the discussion, that footwear is looked at?
Do you track them by locale? Do more complaints come from urban areas or rural areas? Do they come from the east or the west?
Do you track them by weather? Is that another variable that goes into the process?
Do you track them by whether the car is a manual or a standard shift? Is that something that comes into this?
What responsibility is there on a mechanic? This is a question that I think the chair was asking. Do you get questions or do you get complaints from mechanics, from Midas or any of these other alternates to dealers who provide service? Do you get complaints coming in from them? Do they raise a point with Transport Canada?
Finally, you started to address this, Mr. McDonald, but I'm wondering what number of complaints would start to raise a red flag for Transport Canada that there is a problem out there if we're looking at three per day that are coming in on any variety of issues.