You indicated when you initiated this that you were taking this great responsibility, but e-mails that were provided to the committee--by the way, I share Mr. Jean's view that we didn't get all the information we asked for--showed that on October 2, the head of recalls at Transport Canada, Mr. Nigel Mortimer, wrote to Toyota expressing concern that the Venza model was not included in that September recall. That was October 2. He stated that Transport Canada had two cases involving the Venza, and he demanded that Toyota address these concerns immediately.
So here's what happened. You've documented everything in your letter.
On October 7, Toyota issued further recalls, but not for the Venza. Mr. Mortimer wrote to Toyota again and said, “We remain concerned with your current exclusion of the Venza and trust that this will be included in the near future”.
A month later, Transport Canada sent another letter to Toyota, again asking that the Venza be included in the recall. Five weeks later, after November, and in fact, on December 17, a full 11 weeks after being asked to address these concerns immediately, Toyota issued a recall. I'm just wondering if I should be left with the impression, or if the question is, that this is how Toyota always operates, even when under scrutiny.