So, Mr. McDonald, there has been a series of complaints in Canada, in the United States and in Europe. That makes it complex.
I always return to how we can ensure that this will not reoccur. As my colleague Mr. Carrier said earlier, we might have to rethink a number of things.
Presently, you receive complaints about manufacturing defects. The act compels manufacturers to give you notice of defects. You receive complaints from consumers but the majority are made to the dealers and the companies themselves. They are required, when they become aware of a defect, to notify you and to do a follow-up.
As we have seen, the gas pedal issue is complex. These are new technologies. If we were to decide that complaints must be transmitted to Transport Canada at the same time as they are received, say, at the headquarters of Toyota in Japan, would we have the equipment and technology required to deal with them? Would it be too complex? Could you explain how we could improve this process?