I'm not intimately familiar with Europe; obviously, that's not part of my day-to-day role. But I can say in general that the organization in Europe is that you have many distributors operating at the local level on a national basis across Europe. There is a regional organization called Toyota Motor Europe that is responsible for the activities within the region. Then, like Canada, technical matters would go back to CQE in Japan for ultimate investigation and review.
As we talk about that type of engineering, engineering happens at various different points, obviously, and first in the design of the vehicle. In other words, have we considered the issues, and if we design to a specific performance parameter, then how does the vehicle perform in operation in the field? Also, there are the quality checks that you do at manufacturing. There are a number of different points where you intervene to deal with those issues.
But in general, the same process would apply in Europe as it does in Canada, which is that it starts with a vehicle identified at the dealership and escalates as the various parties are either able to resolve it or are looking for additional technical support.