If you take your car into the dealership for servicing, and they're not able to fix whatever you're complaining of, whatever you experienced, they will try to identify it and make adjustments to the car to take that problem away. In some cases they're not able to identify what the problem is, or even if there is a problem. They escalate it to the technicians at Toyota Canada. Our own technicians go on site to attempt to understand what, if any, issue exists. If there's something we don't understand, we issue a technical report, which moves through to quality control in Japan. Engineering then looks hard at these issues and says, “Look, under normal circumstances, if we had a problem, we would be able to deal with this in the service shop. There's something here we can't explain. So please investigate and get back to us as quickly as possible to determine if there's a problem, and then we will act.” But, again, until you know what it is, it's impossible to take action.
