I think the answer to the last question is both.
We're increasingly doing second delivery nights with our vehicle owners to explain the technologies to them. We're finding that in the course of the normal sales process and delivery of a vehicle, it is not possible to cover all those new technologies, in part because customers want to get into their new cars and drive them away from the showroom when they've just purchased them. We are inviting them back to try to explain some of those other systems and to do some of the customization we can now do with on-board systems.
With respect to the Transport Canada role in this, or indeed the role of the provinces, in part, the new technologies coming into play in our vehicles, such as the electronic throttle control, are there because of regulatory requirements. Electronic throttle control, for example, is essential for vehicle stability systems. It is important for meeting emission and fuel economy targets in the vehicles. To the extent that the industry, as a whole, is being mandated to bring those technologies forward, it would be helpful if we had a joint or collective responsibility to communicate with the public about how those systems operate.
In terms of our early detection, early resolution process, there is a fairly detailed presentation in the binder that covers that. Let me say that Toyota Canada was the first Toyota company anywhere in the world to have the type of data-sharing agreement we have in place. It allows every customer repair order to flow through our computer at Toyota Canada so that we can query that database. On top of that, we have a separate system that looks for unusual patterns of warranty repair and triggers automatic reports on them.
Wherever there is something unusual going on, based on the first report we get from the field, we are able to reach down and look at what's happening across Canada and identify whether something unusual is happening. If we can't explain it, we send it back to the quality engineers to understand: Is there a problem, or frankly, are we misunderstanding something? Because that can happen too.