Thank you, Mr. Chair. I will be splitting my time with my colleague, Mr. Mayes.
I'm very interested in what Mr. Watson said earlier: that not only was everything performing around 94% to 96%, but that in comparison to the way other programming has been done.... You handled, I think you said, ten times the volume of applicants you normally would and yet you appear to be achieving considerably better results.
I want to know why you think that's possible, what we can learn, and how we can apply it. I'm assuming you're doing this already, but I would specifically encourage that whatever lessons we learn from this we apply to the functioning of the bureaucracy and programming in the future.
So what was it? Was it a change in regulations? Was it a matter of personnel? Was it the way you did your contracts? What are the things that have made this, by the Auditor General's and everyone else's count, one of the most successful roll-outs ever? What did you do different?