I'll close with a quick comment saying that it just seems to me the ambiguity, the confusion among the travelling public, is indeed somewhat justified, given the fact that while we loosen and tighten restrictions on carry-on objects, we still have glass stemware available on flights, and those ground rules, those airside screening rules, are constantly in flux. Do you understand the frustration and the confusion within the travelling public about these rule changes and how they aggravate the whole flying experience?
On February 15th, 2011. See this statement in context.