First of all, I want to return to the point that Mr. Dhaliwal made about the questioning in his presence by employees of why he was present in a rail yard, and I'm going to relate this to the culture question as well.
At Canadian Pacific, we've done a great deal of security awareness training among all of our employees, and you have to recognize that rail yards are an open environment. People who are present who are not usually present, or who may not have proper safety protective equipment identifying them, should draw questions in our environment.
That's something that I'm actually relieved to hear, that employees and managers are questioning the presence of outsiders, either to look for their safety, the safety of the operation, or the security of the facility. How that links to the safety culture is that we're trying to promote an awareness among all employees at Canadian Pacific of the importance of safety and the importance of security in their workplace.
The position put forward by the union referred to, I believe, 6,000 grievances. I had that looked into at Canadian Pacific. There are 400 outstanding grievances. Most of them were late-to-work rules. So I think you'd agree, in a work force of 12,000 unionized employees, that's really not a bad number.
I try to remove a lot of the rhetoric that comes from labour relations and look purely at the facts. We have 80% of employees telling us, as a result of surveys that we do, that they feel their workplace is safe. That number has gone up with every single survey that we've done at Canadian Pacific. We have reporting processes that allow employees to report, anonymously if they wish, through a confidential hotline, any safety concerns, or they can report them to their manager by filling out something called a safety hazard report.
The benefit of the safety hazard report is that it requires the manager to answer the employee as to what corrective action, if any, was taken in response to the report. We find that the vast majority of employees prefer the safety hazard reporting process, even though they must identify themselves. They prefer that because it gets them an answer. If you know the identity of the individual, management can answer as to what corrective action was taken in response to the safety hazard.
We have a multitude of processes available. As Mr. Miller said, can it be improved? Absolutely, safety and effective management is about continuous improvement.