Yes, I will be very brief, Mr. Chair. Well, maybe I won't be quite so brief, but cut me off if it gets too long.
I built a car wash in 2001. Every time I go to a car wash, I look around and say, “I would do that differently or that differently and be more effective”. I can't help myself. I can't even get a car washed without pointing out three or four things that are wrong with the car wash even though it's probably better than mine.
You must fly a lot. You go through all of our airport security. You must see a lot of things that you would suggest we do differently. You're a service expert, right? Why don't you give me the top five that you would recommend?