I do want to respond to this, Mr. Bourdon. First of all I agree, I think your department does an excellent job—I really do. But at the same time, I think we've heard evidence somewhere that suggests one company in particular has had over 6,000 complaints and another company has had 500 complaints.
I do understand that it should be resolved first at the company level, as with all companies. At the same time, I also believe that if you are the regulator, as Transport Canada is—the Transportation Safety Board is separate from that.... When people are working on something as important as rail, especially when you're transporting people...as you've seen, we've had that amendment come through, which I think is a much better thing. I think they should have the opportunity to address the issue with the company first, but then they should have the ability through Transport Canada...which, of course, we've given more money in the 2009 budget, and the TSB, which already has a 1-800 tips line set up.
After speaking to the opposition in particular, speaking to some union members, and hearing the evidence, I think they should have the options. Although I don't think the disciplinary measures should be doled out by Transport Canada in regard to this, I think the making you aware of it is very important. I think we've heard clearly that they want your involvement, because you are very good at your job, and you get results.
Bluntly, then, I think it has to be in there. I would welcome any comments from anyone else. The options are necessary, and it gives Canadians options.
I would also suggest, if I may say this to the department and those people listening, it would be a good idea for people to know they can call. Honestly, I think if TSB would have had that 1-800 tips number...a lot of witnesses came before us and they didn't realize they could actually tell the TSB. Maybe it's communication, but whatever it is, it's not working.
That's why I'm suggesting this friendly amendment. I think we want to make sure that everything works, and this will make it work.