When we get a complaint, the first thing we do is investigate. Obviously what we would hope to find was that they had tried to resolve it first. If we contact the company and they say, “You know, we never heard about this complaint--”
Director General, Rail Safety, Department of Transport
When we get a complaint, the first thing we do is investigate. Obviously what we would hope to find was that they had tried to resolve it first. If we contact the company and they say, “You know, we never heard about this complaint--”
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